A clean and sanitary workspace is crucial for the success of your business. Not only will a clean office increase productivity but it will also give customers the right first impression. Now, you may be wondering, what should I look for in a cleaning company? Continue reading below to find out:
Reputation and Experience
Generally, the cleaning crew will be at your facility after hours so it is imperative that you can trust your cleaners. Equally as important, you must be confident the crew will work diligently and in a mature manner. The top janitorial companies will provide direct supervisors so that you can focus on your top priorities and do not have to inspect their work.
A good rule of thumb to determine your potential cleaning company’s worthiness is considering years of experience, industries served and references. First, select a company who is well established with years of valuable experience. Next, explore the various kinds of buildings they have served. Then, ask the janitorial company for references. Any reputable company will have no problem sharing their references with potential clients.
Licensed, Bonded and Insured
Before you commit to a cleaning company it would be wise to request a Certificate of Insurance from them. Because the cleaning crews will be at your facility after hours, it is crucial to verify their insurance. Additionally, you do not want to be the one liable if something were to happen. As a further provision you can check if they are registered with the Better Business Bureau.
Full-service Facility Capabilities
Besides the regular scheduled cleaning, you will want to ask what other services the commercial cleaning company can provide. Whatever your company’s needs make be, you may want to consider a commercial cleaning company like Office Keepers that offers additional services, including:
• Carpet/Tile/Grout Cleaning
• VCT Strip and Wax
• Consumable Products
• High Dusting Deep Clean
• Window Cleaning, etc.
Employee Training and Screening
A reputable janitorial company will be able to discuss how they conduct their hiring process. Be sure that this process includes a background check and a precise training process. It is essential that the cleaners are fully trained in OSHA and safety procedures.
Timely and Attentive Customer Service
Following the signature of the agreement, you want to ensure that you will still have contact with your janitorial company. You should consider a janitorial company that conducts regular check-ins and ensures customer satisfaction. In the even that a problem arises, you should be able to contact someone who will resolve the problem. The janitorial company you choose should provide a dedicated supervisor to handle your account.
What Makes Us Different
At Office Keepers, we have been in business since 2007 and we take pride in being a local, independent, janitorial business. We have documented systems in place such as check-in inspections. These systems help us ensure that every customer is visited on a regular basis. Our customer service department emails each customer individually to ask for feedback monthly. Not to mention, our onboarding process is made easy with constant communication between the customer and our operations team. From the beginning, we train our crews in the correct systems, chemicals, and equipment. Look no further for a company that is driven and knows theirs purpose. We strive to take care of our customers in all that we do.
Your customers will judge your business based on their first impressions. Recent studies show it takes a customer between 9-13 seconds to judge your business. With that being said, it is crucial that you make the right decision regarding your commercial cleaning company. Call Office Keepers today for the leader in commercial cleaning in Arizona.